Return Policy

Dear Customers, 

Thanks for your support to us!To serve you better, please kindly read our below guarantee and return policy.

1. we support guarantee for our spare parts:

1) Flex original no guarantee, copy guarantee one year.

2) LCD original 6 months, copy for one year.

3) LCD Assembly tested well before delivery, guarantee for touch only.

4) Touch guarantee 6 months.

All defective products must be returned in its original packaging, include all of the product and its accessories together with warranty list.. All products incomplete, damaged, or the original packaging has been damaged, will not be returned, exchanged or refunded.

A. without our labels;

B. Products are broken; 

C. Damaged by wrong operation;

D.Without protection film for screen;

E.The flex attached to LCD are folded many times;

F.Have been installed into phone;

G.The LCD have been scratched on the surface of display.

3. When parcel arrive at your side, please make sure the followings at:Room 705, New Century Business Center,2- 6 Hongde Road, Haizhu District, Guangzhou,Guangdong Province,China.

Contact Person: Deng Li Ping

Contact phone: 86-20-34216025

4. Please pay attention that no matter which sales(service) staff is following your project, please not write his or her name on your return parcel. Please keep your information same with above. Otherwise, it will add the burden of your service people.Please make sure the declared value for customs is below 30USD. 

5. If you have some complain, or good advice and comments, please write to: afterservice@sunrisecell.com

6. When you return for replace, please don’t just put it into envolope simply, please pack it well (in hard box) to avoid any outer damage again. 

7. According to our experience, some return goods are not defective, only sometimes, incorrect operation. Then, please do below job to support our after service.

 A. please write the reason of defective for the return parts.

 B.Please put a short letter that tell us which you send us in your return parcel. Thus we will know what we get is exactly same with what you sent or not.

 C.Please mark the model on the product, which is helpful for our staff to check and replace your goods easy and earlier.        

8. Time for replace: it take 10-30 days for replace or repair according to return defective parts quantity.

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